Senior Business Solutions Specialist

Job Summary

    As a Business Systems Analyst, you will be the driving force behind our success in providing industry-leading care to our clients. You will collaborate with internal subject matter experts, scrum teams, and business units to create and document business and functional requirements that will enhance our clients' ability to provide industry-leading care and comply with regulations.

    The ideal candidate has strong analytical skills and can think creatively, working from initial concept to identifying business needs. You are a team player with excellent interpersonal skills and able to diplomatically establish professional working relationships with clients and co-workers while handling stress in a professional and productive manner.

Key Responsibilities:

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•     - Conducts business and systems analysis for Small projects/applications and systems\
  
•     - Leads discovery sessions with project stakeholders to elicit business requirements and ensure the results of the software development complies with user and business specifications\
  
•     - Collaborates with business and IT to document mockups, prototypes, use cases, and workflow diagrams to ensure designed products meet usability and user experience standards\
  
•     - Consults with project and business stakeholders to develop, document, refine, and communicate business and functional requirements while adhering to or maintaining compliance and regulatory guidelines\
  
•     - Provides support of Product Manager/Owners in prioritizing backlogs and writing user stories\
  
•     - Evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstract up from low-level information to a general understanding\
  
•     - Collaborates with Stakeholders to create alignment and purpose from concept to development\
  
•     - Articulates and identifies strategic objectives for all assigned projects, aligned to customer expectations and company goals\
  
•     - Participates with project teams to troubleshoot defects (technical and functional) within production solution during post release support\
  
•     - Collaborates with management and functional teams to ensure that all software features and functions are documented, tested and validated, and support any necessary customer training\
  

Requirements:

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•     - Bachelor's Degree Required (computer science, information systems, business administration or other industry-related curriculum)\
  
•     - 2 minimum years as a business analyst working directly with clients, stakeholders, business units, software engineering teams\
  
•     - 2 minimum years' experience defining and documenting business and functional solutions, models, and specifications involving transformation from legacy platforms and integrated services platforms\
  
•     - Knowledge of Use Case Modeling and experience with Process flows and/or activity diagrams\
  
•     - Experience capturing and eliciting business requirements (JAD, End User Interview)\
  
•     - Excellent written and verbal communication skills\
  
•     - Demonstrated experience working across technical and business boundaries to understand objectives and scope and capture business needs\
  
•     - Sales Cloud or Service Cloud Experience preferred\
  
•     - Ability to work in a fast-paced environment with changing priorities and deadlines\
  

What We Offer:

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•     - Competitive salary and benefits package\
  
•     - Opportunities for career growth and professional development\
  
•     - Collaborative and dynamic work environment\
  
•     - Recognition and rewards for outstanding performance\
  

    At [Company Name], we value diversity and inclusion. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.

    Equal Opportunity Employer