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Technical Support Specialist

1 week ago

Mumbai, Maharashtra, India Raveone Consultants Full time

Job Opportunity

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The role of a Support Executive at Raveone Consultants is to ensure seamless operations for our customers who use our Enterprise software. This entails diagnosing and resolving technical issues, configuring applications, setting up accounts, network configuration, and support for Document Management System.

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Responsibilities

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  • Drive technical issue resolution to ensure optimal customer experience.">
  • Accurately log and communicate all issues to end users in a timely manner.">
  • Prioritize and manage customer incidents and service requests effectively.">
  • Document technical knowledge through comprehensive notes and manuals.">
  • Manage Computer and Applications configuration, account setup, and network configuration within the office environment.">
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Key Requirements

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Experience: 2 years and above of relevant experience in a similar role. Proficiency in Windows and good knowledge of Linux/Ubuntu. Working knowledge of Office 365, Active Directory, printer/scanner troubleshooting, and basic network troubleshooting.

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About Us

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Raveone Consultants is a dynamic IT solutions provider with a focus on wireless products catering to various industries, including hospitals, hotels, resorts, manufacturing units, and more. We are seeking talented individuals to join our team and contribute to our newly evolving wireless products business vertical.

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