Customer Experience Professional

18 hours ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description:

The Customer Service Officer plays a pivotal role in providing exceptional customer service and ensuring timely delivery of products. This position requires close collaboration with various departments, including Field Sales, Inside Sales, Quote Specialist/Marketing, Warehouse, and Logistics.

Responsibilities include managing overall customer relationships, handling RMA (customer returns) efficiently, processing orders, and managing inventory levels to meet customer demands. Ensuring on-time delivery and resolving any issues promptly is also crucial.

Key Responsibilities:
  • System-related work consisting of sales order entries, maintenance, shipment release, and inventory management.
  • Collaborate closely with Field Sales, Inside Sales, Quote Specialist/Marketing, Warehouse, and Logistics to ensure seamless operations.
Required Skills and Qualifications:
  • Tertiary education with working knowledge of the electronics components industry.
  • Expertise in Order Management - PO to Invoicing & AR Process, RMA Process, and Inventory management.
  • Basic understanding of International Trade practices and Warehouse terms.
  • Minimum 2-5 years of experience from EMS/Electronics components distribution.
Skills:
  • Excellent customer service skills.
  • Excellent interpersonal and communication skills.
  • Strong analytical and problem-solving skills.
  • Able to prioritize work and multitask effectively.
  • Advanced computer proficiency level.
Attitude:
  • Service-oriented attitude with a proven track record of teamwork.
  • High energy level with a sense of urgency.
  • Self-motivated with a can-do attitude.
  • Detail-oriented and results-driven.

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