Luxury Retail Leader

2 days ago

Vellore, Tamil Nadu, India beBeeRetail Full time ₹ 9,00,000 - ₹ 12,00,000
Lead Luxury Retail Store Operations

As a skilled retail leader, you will drive store operations and brand excellence at our flagship luxury ethnic wear retail location. Key responsibilities include managing daily store operations, ensuring world-class customer service, driving sales performance, and maintaining the unique brand experience.

Key Responsibilities:

  • Store Operations & Brand Standards:
    • Manage all aspects of daily store operations, including opening/closing, cash handling, and POS systems.
    • Ensure the store reflects our luxury ethnic wear identity through visual merchandising, cleanliness, and ambience.
    • Implement seasonal campaigns, festive promotions, and new collection launches as directed by management.
  • Sales & Customer Experience:
    • Drive sales to achieve and exceed monthly revenue targets.
    • Ensure customers receive personalized styling guidance for sarees, blouses, and accessories.
    • Handle escalated customer queries, ensuring smooth exchange/return processes as per company policies.
    • Cultivate long-term relationships with loyal customers and promote membership/loyalty programs.
  • Team Leadership:
    • Recruit, train, and supervise sales staff, stylists, and support personnel.
    • Monitor staff performance, set targets, and conduct regular team meetings.
    • Motivate the team to deliver exceptional ethnic wear shopping experiences.
  • Inventory & Stock Control:
    • Oversee stock movement, replenishment, tagging, and barcoding.
    • Maintain accurate records of saree collections and ensure minimal stock loss/shrinkage.
    • Provide timely feedback on bestsellers, customer preferences, and market trends to the merchandising team.
  • Marketing & Engagement:
    • Execute in-store events such as festive saree showcases, draping workshops, and wedding collection previews.
    • Coordinate with marketing for influencer visits, live streaming, and customer engagement activities.
    • Promote store offers and exclusive collections through local channels and social media collaborations.
  • Reporting & Compliance:
    • Prepare daily/weekly sales and footfall reports.
    • Ensure compliance with billing, GST, and company policies.
    • Maintain safety and operational excellence within the store.

Required Skills & Qualifications:

  • Strong leadership and people management skills.
  • Excellent communication in English, Bengali, and Hindi.
  • Knowledge of ethnic wear fabrics, draping styles, and customer preferences.
  • Customer-first mindset with problem-solving skills.
  • Ability to thrive in high-footfall seasons.
  • Proficiency in billing software, POS systems, and MS Office.

Compensation & Benefits:

  • Competitive salary + performance incentives.
  • Attractive staff discounts on luxury ethnic wear items.
  • Growth opportunities within the organization.

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