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Business Operations Specialist

2 months ago

Gurgaon, Haryana, India Alight Full time

Job Summary


We are seeking a highly motivated Business Operations Specialist to join our team. The successful candidate will be responsible for ensuring timely and accurate information delivery to participants, identifying process improvements, and recommending solutions.



About Us


Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported.



Responsibilities



  • Understand and contribute positively to meeting client SLA's, PG's.
  • Maintain internal & client defined quality scores.
  • Prioritize work efficiently within performance standards.
  • Ensure proper documentation and follow-ups, adhering to SOP's.
  • Articulate complex client plans and provisions in a simplified manner.
  • Identify issues, process delays, and quality problems, recommending solutions and executing.
  • Work with leads to ensure delivery according to standard operating procedures.
  • Take ownership of self-learning and development.
  • Ability to work in a fast-paced environment with short deadlines.
  • Practice logical reasoning and critical thinking.


Requirements



  • Education to University degree level.
  • 2-5 Years experience.
  • Coordination, organization, prioritization, and multi-tasking skills.
  • Problem-solving skills.
  • Proven ability to follow processes and identify process improvement opportunities.
  • Energetic and friendly telephone personality, positive 'can-do' attitude.


Benefits


We offer a competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.



Authorization to Work


Applicants must have work authorization that does not require sponsorship of a visa for employment authorization in the country of application.



Salary Information


The estimated salary for this position is $65,000 - $85,000 per year, depending on location and experience.