IT Support Team Lead

2 weeks ago

Gurgaon, Haryana, India beBeeITLeader Full time ₹ 1,80,00,000 - ₹ 2,00,00,000
Job Title: IT Support Team Lead

This is a challenging and rewarding role for a seasoned IT professional to lead the IT support team. The ideal candidate will have a strong background in technical problem-solving, leadership, and collaboration.


Responsibilities

  • Conduct thorough root cause analysis for complex incidents and outages, identifying gaps in processes and implementing solutions to close those gaps.

  • Collaborate with project teams and stakeholders to ensure seamless integration of new technologies and systems.

  • Provide insightful input from a user support perspective during the planning and implementation of IT projects.

  • Evaluate new technologies and solutions that align with IT goals and directives.

  • Lead and mentor junior staff members within the IT support team.

  • Stay current with industry trends, emerging technologies, and best practices in IT support.

  • Pursue relevant certifications and training to maintain a high level of expertise.


Requirements

  • 12+ years of experience in an IT-related role or field.

  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.

  • Ability to quickly and accurately resolve advanced, complex issues while maintaining composure and focus.

  • Ability to lead large cross-functional projects with various stakeholders across the organization.

  • Ability to identify and implement process improvements independently.

  • Maintain ownership and skills in all IT core business areas.

  • Teamwork skills with a problem-solving attitude and willingness to take a variety of approaches.

  • Excellent analytical and time management skills, with a proven ability to deliver value independently.

  • Ability to demonstrate clear and confident communication skills both written and verbal.

  • Ability to handle multiple requests/projects simultaneously and prioritize.

  • Ability to deal with problems and technical issues in a friendly, calm, and reassuring manner for customers.

  • Provide onsite support to office technology.

  • Proficient in both Intune (autopilot endpoint deployment) and Jamf.

  • Google Workspace administration.

  • Skilled in asset management systems such as Asset Panda.

  • Excellent troubleshooting skills for both MacOS and Windows 11.


Preferred Qualifications

  • Proficiency in Palo Alto firewall is strongly preferred.

  • Project management certifications.

  • Google Workspace administration certifications.

  • Application/system integration experience.

  • Knowledgeable in Slack administration.

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