Enterprise IT Systems Specialist

Job Opportunity: Senior IT Systems Engineer

We are seeking a highly skilled and experienced Senior IT Systems Engineer to play a pivotal role in the deployment, support, and maintenance of applications and products within cloud environments and at customer sites. This position requires enthusiasm, a strong technical foundation, excellent problem-solving skills, and the ability to effectively communicate with both technical and non-technical stakeholders.

• Collaborate with architects, developers, and DevOps teams to enhance the integration of Artifactory and related services into the software development lifecycle.
• Maintain and support Artifactory and other enterprise-grade IT services, ensuring high availability across geographically distributed environments.
• Act as a liaison with third-party vendors, including the Artifactory provider, to escalate and resolve advanced technical issues.
• Provide technical support to users of IT services, ensuring timely issue resolution, adherence to SLAs, and proactive vulnerability management.
• Manage user and team provisioning, access controls, and permissions across supported services, with a strong emphasis on security, reliability, and operational continuity.
• Partner with cross-functional IT teams to deliver complex maintenance, upgrades, and support initiatives across multiple services.
• Design and implement automation solutions to streamline operational workflows and reduce manual intervention across supported systems.
• Drive modernization efforts for deployment, monitoring, and testing processes of infrastructure services.
• Maintain clear and comprehensive documentation for system configurations, administrative procedures, and user-facing support materials.
• Respond to and manage service escalations across supported services, ensuring minimal disruption to business operations.
• Stay informed on emerging technologies, industry trends, and best practices to continuously improve service delivery and system performance.
• Participate in an on-call support rota, providing after-hours support for critical systems and ensuring rapid incident response.

• Proven experience installing, configuring, upgrading, and maintaining JFrog Artifactory, including user provisioning.
• Skilled in integrating Artifactory with build tools and pipelines, such as Maven, Jenkins, Electric Flow and Docker, ensuring seamless artifact management within CI/CD workflows.
• Strong experience in Linux system administration, including proficiency with Bash scripting for automation and system management tasks.
• Highly responsible, adaptable, and collaborative team player with strong initiative and clear communication skills.
• Experience using an ITSM platform, with a proven track record on timely customer responses and ticket updates.
• Proven troubleshooting skills and experience.

This is a great opportunity to work with cutting-edge technologies and contribute to the success of our organization.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Preferred Skills:

• Repository & Code Quality Tools: Experience maintaining tools such as Subversion, Gerrit, Docker Registries, Git LFS, and Coverity.
• Cloud & Virtualization: Proficiency in managing cloud platforms (AWS, GCP, Azure) and virtual environments (ProxMox, VMware), including cloud migrations and VM operations.
• Programming & Web Services: Skilled in languages such as Java, Groovy, Go, or Node.js, with experience in web service configuration and deployment.
• Networking & Troubleshooting Tools: Strong technical ability in network diagnostics, application load balancing, and use of tools like Nginx.
• Collaboration Tools Administration: Experience using and administering collaboration platforms such as Jira and Confluence, including configuration, user and project setup, and ongoing maintenance to support team productivity and project tracking.