Process Excellence Lead
1 week ago
Key Responsibilities
As Director of Operational Efficiency, you will oversee the implementation of process excellence initiatives, driving improvements in efficiency, productivity, and quality.
- Develop and execute process improvement projects, leveraging Lean Six Sigma methodologies.
- Analyze business processes, identifying areas for optimization and recommending solutions.
- Collaborate with cross-functional teams to design and implement process changes, ensuring seamless integration.
- Provide coaching and guidance to team members, promoting a culture of continuous improvement.
- Maintain knowledge of industry best practices, staying up-to-date on the latest process improvement techniques.
Requirements
To succeed in this role, you will need:
- A bachelor’s degree in a relevant field, such as business administration or operations management.
- A minimum of 7-12 years of experience in process improvement, with at least 4-7 years in a leadership role.
- Expert knowledge of Lean Six Sigma methodologies and tools.
- Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively.
- A collaborative mindset, with experience working with cross-functional teams.
What We Offer
Teleperformance offers a dynamic work environment, competitive compensation, and opportunities for professional growth and development.
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