Process Excellence Lead

1 week ago


Mumbai, Maharashtra, India Teleperformance Full time

Key Responsibilities

As Director of Operational Efficiency, you will oversee the implementation of process excellence initiatives, driving improvements in efficiency, productivity, and quality.

  • Develop and execute process improvement projects, leveraging Lean Six Sigma methodologies.
  • Analyze business processes, identifying areas for optimization and recommending solutions.
  • Collaborate with cross-functional teams to design and implement process changes, ensuring seamless integration.
  • Provide coaching and guidance to team members, promoting a culture of continuous improvement.
  • Maintain knowledge of industry best practices, staying up-to-date on the latest process improvement techniques.

Requirements

To succeed in this role, you will need:

  • A bachelor’s degree in a relevant field, such as business administration or operations management.
  • A minimum of 7-12 years of experience in process improvement, with at least 4-7 years in a leadership role.
  • Expert knowledge of Lean Six Sigma methodologies and tools.
  • Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively.
  • A collaborative mindset, with experience working with cross-functional teams.

What We Offer

Teleperformance offers a dynamic work environment, competitive compensation, and opportunities for professional growth and development.



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