Process Excellence Manager

5 days ago

Mumbai, Maharashtra, India DP World Australia Full time
Job Title: Assistant Manager - Process Excellence

Job Purpose:
The purpose of this role is to drive process efficiency, standardization, and continuous improvement within the organization's shared service center through effective documentation, performance management, and project execution, in alignment with the business and its overall strategy.

Key Responsibilities:

Process Standardisation

• Proficiency in various process improvement methodologies such as Lean, Six Sigma, or other relevant frameworks.

• Strong analytical abilities to evaluate processes, identify inefficiencies, and recommend data-driven solutions.

• Skillful project management capabilities to effectively plan, execute, and monitor process improvement initiatives.

• Excellent problem-solving skills to address challenges and obstacles in the optimization of business processes.

• Competency in data analysis tools and the ability to interpret data to make informed decisions for process enhancements.

• Collaborative approach in working with various departments and stakeholders to implement and streamline processes.

• Understanding and application of change management principles to facilitate smooth transitions during process improvements.

• Effective communication skills to convey process changes, updates, and improvements to team members and stakeholders.

• Meticulous attention to detail to identify nuances and intricacies within processes, ensuring comprehensive optimization.

Performance and Project Management

• Assist Business units in developing appropriate metrics to showcase process efficiency and effectiveness.

• Contribute to driving data-driven decision-making by providing insights into Business Performance through Dashboards.

• Analyze process performance data to identify trends, patterns, and areas for improvement.

• Collaborate in the establishment of relevant KPIs to promote ownership at the End User level.

• Actively engage with Users across the organization to foster a culture of identifying root causes for performance gaps, proposing suitable solutions, and supporting deployment.

• Support Business units in embedding Continuous Improvement as part of their day-to-day business cycle.

• Contribute to creating a culture of adopting Best Practices within the organization.

• Support the integration of new businesses into the processes of the relevant Business Unit.

• Conduct training and refresher sessions for end users to enhance data quality and usability.

• Identify opportunities for leveraging technology to address recurring business challenges.

• Develop and maintain a working knowledge of logistics industry trends and business best practices.

• Follow an 'Eliminate, Simplify, Standardise, Automate' approach to enhance efficiency and effectiveness.

Job Dimensions

4.1 Main Working Area

• Inside Office only

• Field (Outside only)

• Plant / Operation Area

4.2 Does the job involve regular travel?

• Yes

• No

4.3 Tools regularly used or Equipment operated as part of the job.

• Computer System: MS Office, Apollo, Softship, Visio, other PE tools

• Office Equipment: Fax, Photocopier

• PCs, Laptops, 2 monitors

• Machine / Light / Heavy Vehicle: None

• Technical Instruments: None

5. Direct Reports

• Position / Job Title: NA

• No of staff: NA

Job Specification

• The candidate must possess strong analytical skills, including proficiency in process mapping and modeling tools, data analysis, and visualization software, enabling them to collect, analyze, and interpret complex data sets and performance metrics.

• Strong project management skills are crucial, as the candidate will be responsible for managing multiple projects simultaneously and driving them to successful completion.

• Familiarity with change management principles and practices is also desirable.

• Effective communication, presentation, and interpersonal skills are necessary to collaborate effectively with stakeholders at all levels.

• The candidate should demonstrate strong teamwork and collaboration skills, enabling them to work efficiently with cross-functional teams to achieve process excellence goals.

• Proficiency in process improvement methodologies such as Lean Six Sigma, Kaizen, or BPM is essential, and candidates with certifications in Lean Six Sigma (Green Belt, Black Belt) or similar process improvement certifications will be highly desirable.

Departmental Activities

• Excellent communicational skills towards department managers and team leaders to drive efficiencies within the organization and throughout various business units and multiple departments.

• Work flexible over-hours in close coordination with line manager covering situations where business is requiring urgent execution.

• Ability to work in a fast-paced, time-sensitive environment.

• Detail-oriented, professional, and articulate communicator, team player, flexibility in work schedule, aptitude for prioritization/multi-tasking.

Education / Qualifications / Professional Training

• Essential: Graduate and 2+ years of experience in a Process Excellence or similar role

• Desirable: Post-Graduate with 8+ years of overall experience

• 2+ experience in Logistics and Supply Chain industry

• Certified Lean Six Sigma (Green or Black Belt)

• Prince 2 or equivalent certified

• ISO9001 Lead Auditor certification

Work Experience

• Minimum 2+ years of experience in the shipping/logistics industry working for a mid- or large size shipping/logistics company.

• And be experienced in establishing and running Continuous Improvement Programs.

Behavioral Competencies Competency Type Level

• Concern for quality: 4

• Customer Service Orientation: 2

• Achievement Orientation: 3

• Org. Awareness: 2

• Teamwork & Cooperation: 4

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