
Chief Quality Strategist
1 day ago
The Quality Excellence Leader will drive improvement and innovation for value delivery to clients.
- Key Responsibilities:
- Develop a process improvement and transformation strategy aligned to key clients' strategic priorities.
- Support in EXL strategic priorities for driving value capture for clients.
- Build a strong quality team to strategize and execute process improvements.
- Build employee engagement/development programs in line with functional and business vertical plans.
- Build strong relationships with client stakeholders and internal stakeholders in driving improvement and innovation programs.
- Technical Skills:
- Excellent working knowledge of MS Office – MS Excel, PowerPoint, Word Doc, Outlook.
- Knowledge of calls recording systems and its usage (NICE, Witness, etc.) preferred.
- Proficient with Minitab software.
- Proficient with MS-VISIO for flowcharting/process mapping software.
- Domain Knowledge:
- Domain knowledge across P&C Insurance.
- Knowledge of quality systems (ISO, COPC).
- Working knowledge of Transaction Monitoring (QA and QC).
- Opportunity to lead a high-performing quality team.
- Chance to develop and implement process improvements that drive value for clients.
- Collaborative work environment.
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