ITSM ServiceNow Technical Specialist

3 days ago


Kozhikode, Kerala, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,20,00,000

Job Title - ITSM ServiceNow Technical Consultant

 

Expertise in IT Service Management

We are seeking a seasoned ITSM ServiceNow Technical Consultant to enhance our organization's IT service management capabilities. As a technical consultant, you will be responsible for designing and developing effective ServiceNow solutions that streamline processes and improve service delivery.

Key Responsibilities:

  • Design and Development: Create ServiceNow applications, modules, and workflows tailored to meet business requirements.
  • Implementation: Implement and support ITSM processes, including Incident, Problem, Change, and Knowledge management.
  • Integration: Integrate ServiceNow with external systems using REST/SOAP APIs, MID servers, and other tools.
  • Technical Support: Provide technical assistance and troubleshooting for ServiceNow-related issues.
  • Documentation: Develop and maintain comprehensive technical documentation for ServiceNow configurations.

 

The ideal candidate will possess extensive knowledge of IT service management principles, software development, and integration techniques. Strong analytical and problem-solving skills are necessary for this role. Experience with ServiceNow is highly desirable, but not required.


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