Excellence Service Lead
1 day ago
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.
The role of Service Excellence Manager involves managing and owning the entire People Functions knowledge base, drafting and updating knowledge articles, advising stakeholders on best practices, and implementing content strategy across the People Function.
Key Responsibilities:
- Leading service excellence projects based on priorities of the People Function and company
- Establishing lean ways of working across the People Service teams
- Analysing HRIS case management and metrics to determine the root cause of issues/escalations
The successful candidate will work collaboratively with colleagues to achieve business objectives, ensure error-free service delivery, and provide great customer experience.
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