Service Excellence Manager

4 weeks ago

Bengaluru, Karnataka, India Merck Group Full time
Job Description

Work Your Magic with us

Ready to explore, break barriers, and discover more We know youve got big plans so do we Our colleagues across the globe love innovating with science and technology to enrich peoples lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Your Role

- Your primary responsibility will be to deliver change management solutions for largescale,
- strategic programs including but not limited to existing and emerging products, backoffice efficiency, and compliance.
- This is an excellent opportunity for you to work closely with senior management to motivate change for enterprise solutions.
- Execute change management across the full lifecycle of implementations
- Determine how to best gain alignment for change efforts through leader and stakeholder alignment
- Conduct change impact and stakeholder impact assessment sessions with business representatives, in order to articulate benefits and impacts of change.
- Use diverse and compelling methods to communicate effectively to global partners.
- Support development of the change management center of excellence, rolling out change methodology to project analysts and the business
- Support department initiatives around user experience design and innovation
- Work in a fast paced, dynamic environment that will support a change management framework

Who You Are

- 4+ years of IT Service Management Change Management experience.
- ITIL Certification is preferred, not mandatory.
- Able to work during Day time, evening or night shift (US work hours)
- Experience across the areas of sponsorship, communications, change networks, training and
- organization readiness.
- Functional experience in developing process change impact assessments and subsequent communications.
- Experience in large and complex corporate environments running technology and process change efforts.
- Communication skills, with ability to frame change message and facilitate discussion.
- Ability to manage multiple priorities, influence leaders, and deliver results and deal with ambiguity.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of our diverse team

  • Service Delivery Excellence Manager

    14 hours ago

    Bengaluru, Karnataka, India beBeeDelivery Full time ₹ 1,80,00,000 - ₹ 2,00,00,000

    Job DescriptionAbout UsAt the forefront of digital transformation, we empower organizations to drive innovation and excellence. Leveraging cutting-edge technology platforms and services, we deliver tailored solutions to address the evolving needs of businesses worldwide.We recognize three key challenges in today's digital landscape: the pressure to transform...

  • Excellence Service Lead

    1 day ago

    Bengaluru, Karnataka, India beBeeservice Full time £ 1,00,000 - £ 1,20,000

    Service Excellence LeaderLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With...

  • Delivering Excellence in Service Management

    1 day ago

    Bengaluru, Karnataka, India beBeeInfrastructure Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Service Management Leadership RoleAs a Service Delivery Leader, you will be responsible for overseeing the execution of various programs, projects, or managed services. Your typical day will involve coordinating projects through effective contract management and shared service coordination.Key Responsibilities:Expected to perform independently and become an...

  • Property Manager

    12 hours ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 35,00,000

    Job Title: Property Manager - Lead Service ExcellenceAs a seasoned professional, you will lead a high-performing team in managing day-to-day housekeeping, food services, maintenance, Wi-Fi, laundry, and hostel operations. Your exceptional leadership skills will drive the team to achieve outstanding results.Key Responsibilities:Lead and motivate the team to...

  • Senior Branch Leader

    4 days ago

    Bengaluru, Karnataka, India beBeeBranch Manager Full time

    Job OpportunityLead a high-performing team and manage Branch Profitability, ensuring excellent service, Customer Relationship Management, Operations, and Risk.Oversee all branch objectives and overall supervision of the branch, ensuring achievement of branch targets by generating business and driving cross-sells.Key responsibilities include overseeing High...

  • Service Excellence Director

    4 days ago

    Bengaluru, Karnataka, India beBeeLeader Full time ₹ 8,50,000 - ₹ 14,50,000

    Job OpportunityAbout FM:FM is a 190-year-old commercial property insurance company with a unique focus on science and risk engineering.Serving over a quarter of the Fortune 500, they deliver data-driven strategies that enhance resilience and ensure business continuity.FM India in Bengaluru is a strategic location for driving global operational efficiency. It...

  • Process Excellence Manager

    2 days ago

    Bengaluru, Karnataka, India Selections HR Services Private Limited Full time

    Job Title: Quality & Transformation Leader – BFSI Domain | Six Sigma Green/Black BeltLocation: BangaloreExperience: 8–15 YearsQualification: Graduate (mandatory), Postgraduate preferredCertification: Six Sigma Green/Black Belt (mandatory)About the RoleWe are looking for an experienced Quality & Process Excellence professional to join our team and lead...

  • Process Excellence Manager

    2 weeks ago

    Bengaluru, Karnataka, India Selections HR Services Private Limited Full time

    Job Title: Quality & Transformation Leader – BFSI Domain | Six Sigma Green/Black BeltLocation: BangaloreExperience: 8–15 YearsQualification: Graduate (mandatory), Postgraduate preferredCertification: Six Sigma Green/Black Belt (mandatory)About the RoleWe are looking for an experienced Quality & Process Excellence professional to join our team and lead...

  • Excellent Client Service Representative

    2 days ago

    Bengaluru, Karnataka, India beBeeSupport Full time ₹ 28,30,000

    Customer Support ProfessionalThe primary objective of this role is to deliver top-notch assistance to clients through incoming calls, addressing queries and concerns related to financial markets.A comprehensive 1-month training program with full salary will be provided to selected candidates, equipping them with the necessary skills to excel in this...

  • Service Delivery Excellence Leader

    3 hours ago

    Bengaluru, Karnataka, India beBeeAssurance Full time US$ 1,20,000 - US$ 1,80,000

    We are seeking an experienced leader to drive delivery excellence and client success as our new Service Delivery Assurance Head.Key ResponsibilitiesDesign and implement a comprehensive assurance strategy that integrates governance, risk management, quality, and compliance across all service lines.Champion a quality-centric culture into organizational DNA and...