Infrastructure Support Specialist

3 days ago

Mumbai, Maharashtra, India beBeeHelp Full time ₹ 2,00,000 - ₹ 6,00,000

Job Title: Infrastructure Support Specialist

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  • Please contact the IT Department if you need assistance with a computer-related issue. We will do our best to help you resolve your problem as soon as possible.", "Please note that we may need to ask for more information about the issue before we can assist you.", "
    ", "We provide technical assistance and support for reported issues related to computer systems, software, and hardware on a timely basis to meet department SLAs.", "Use all means possible to assist users including by phone, via email, in-person, or using remote support tools.", "Resolve issues related to desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals used by employees.", "Install operating systems, applications, hardware drivers, and customize system settings following department standards.", "Analyze problems using troubleshooting skills and diagnostic tools to locate root cause of the problem and provide a permanent solution to the issue to prevent reoccurrence.", "Document issue resolution to department knowledge base to reference in future incidents and contribute to creation of self-help articles for employee access.", "Provide timely updates of all activity for assigned incidents including user contact attempts, and issue resolution details within incident management system; escalate incidents to other support teams where necessary.", "Participate in department or firmwide projects as instructed by IT Department management.", "Contribute to departmental productivity and development objectives by participating in training programs and team meetings.", "Interface with employees, supervisors, directors, and C-level executives employing a high degree of tact and diplomacy to promote positive image of the department. Resolve problem situations in a professional manner.", "Maintain excellent verbal communication skills with ability to communicate effectively with technical and non-technical colleagues at all levels in organization.", "Participate in schedule as assigned to provide coverage."]},

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