Infrastructure Support Specialist

3 days ago

Mumbai, Maharashtra, India beBeeSystem Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: System Performance Analyst

Location:

Experience: 6+ months in IT monitoring or infrastructure support roles

Job Summary:

We are seeking a proactive System Performance Analyst to join our IT Infrastructure team. The ideal candidate will be responsible for real-time monitoring of IT systems, identifying potential disruptions, and ensuring timely escalation and resolution. This role plays a critical part in maintaining the availability, performance, and health of enterprise infrastructure including servers, networks, storage, and applications.

Key Responsibilities:

  • Monitor infrastructure (servers, applications, networks, databases, etc.) using tools such as SolarWinds, Zabbix, Nagios, PRTG, SCOM, Grafana, or equivalent.
  • Respond to alerts and incidents in real-time and ensure appropriate escalations as per defined SLAs.
  • Perform initial triage, document issues clearly, and support L2/L3 teams in troubleshooting and resolution.
  • Evaluate all events, alerts, and incidents and log them, track them, and update them in the ITSM tool (e.g., ServiceNow).
  • Support onboarding and configuration of new assets and devices into the monitoring system.
  • Generate daily/weekly performance and health reports for critical infrastructure.
  • Collaborate with infrastructure, application, and security teams to refine monitoring thresholds and policies.
  • Assist in continuous improvement initiatives including tuning alerts, eliminating false positives, and improving response times.

Required Skills & Experience:

  • 2+ years of experience in IT infrastructure monitoring or NOC environment.
  • Hands-on experience with at least one enterprise-grade monitoring platform (e.g., SolarWinds, SCOM, Nagios, PRTG).
  • Brief understanding of Windows/Linux server operations, networking, and application architecture.
  • Strong analytical and documentation skills.
  • Good communication skills to coordinate with technical and non-technical teams.
  • Willingness to work in shifts, including nights and weekends, as part of a 24x7 support model.

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