Global Voice Operations Support Specialist

Job Title:Operations ManagerJob Description:Role-Team Leader-International Voice Process.Based in Mohali, we are seeking a seasoned Operations Manager to oversee our international voice process. As a key member of our team, you will be responsible for ensuring smooth daily operations, managing escalations, and resolving complex customer issues.Key...

Cloud Voice Implementation SpecialistWe are seeking a skilled Cloud Voice Implementation Specialist to lead the design and implementation of Service Cloud Voice & Amazon Connect CTI Adapter solutions. As a key member of our team, you will be responsible for configuring CTI features such as screen pop, IVR, call routing, call recording, and reporting...

About the RoleWe are seeking a skilled and dedicated Global Visa Support Specialist to join our team. Job Description:The successful candidate will provide exceptional visa support services to individuals, families, and corporate clients. This includes processing and managing visa applications, coordinating travel arrangements, and ensuring seamless customer...

Customer Support Representative OpportunityWe are seeking ambitious professionals to join our voice support team. If you have a passion for solving customer queries and thrive in a fast-paced environment, this could be the opportunity for you.Main Responsibilities:Handle inbound and outbound customer calls for international clients efficiently.Resolve...

Job Title: WAN Support EngineerWe are seeking a highly skilled WAN Support Engineer to join our organization. The ideal candidate will have strong network troubleshooting skills, hands-on experience with BGP, and a proven background in WAN operations.Key Responsibilities:Operate and support WAN networks across global sites in a 24/7 rotational shift...

Surveillance SpecialistAbout Us:We are a leading global financial institution with offices in various locations.Our company has been established to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to our global offices.The EMEA Surveillance Department is part of our Core Compliance Division.This department plays...

Security Operations SpecialistProtect the world's leading global sports streaming platform as a Security Operations Specialist, detecting, investigating, and responding to security threats across diverse technology stacks.Main ResponsibilitiesThreat Detection & Response: Configure, maintain, and monitor security alerts from various tools, lead incident...

Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the quality of international voice services.Main Responsibilities:Evaluate and implement quality control processes to ensure compliance with international standards.Conduct regular audits to identify...

Channel Operations SpecialistWe are seeking a highly skilled and experienced Channel Operations Specialist to join our team. This role will be responsible for supporting our channel partner ecosystem, providing operational support and managing inbound requests from partners and internal stakeholders.Job DescriptionProvide operational support to our channel...

A Voice Process Associate is required to support US-based clients with excellent English communication skills and experience in international voice processes.Job Responsibilities:Handle inbound and outbound customer calls from US clientsResolve queries related to products, services, billing, or technical issuesMaintain accurate records of customer...