Voice Process Specialist

5 days ago

Gulbarga, Karnataka, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 7,00,000

A Voice Process Associate is required to support US-based clients with excellent English communication skills and experience in international voice processes.

Job Responsibilities:

  • Handle inbound and outbound customer calls from US clients
  • Resolve queries related to products, services, billing, or technical issues
  • Maintain accurate records of customer interactions and follow-up actions
  • Ensure high levels of customer satisfaction through prompt and efficient service
  • Adhere to process workflows, scripts, and quality standards

Required Skills & Qualifications:

  • Graduate in any stream
  • 2–4 years of experience in US voice process/customer support
  • Excellent verbal communication skills in English (mandatory)
  • Familiarity with CRM tools and call center software
  • Ability to work night shifts and meet performance metrics

Preferred Attributes:

  • US accent experience supporting North American clients
  • Problem-solving attitude with the ability to think on your feet

Benefits:

  • Competitive salary and performance incentives
  • Career advancement opportunities
  • One-Year retention bonus
  • Allowances

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