Sr Quality Lead in International Voice Process

4 days ago


Gulbarga, Karnataka, India beBeeQuality Full time ₹ 45,00,000 - ₹ 60,00,000

Sr Quality Analyst - A Key Role in International Voice Process

Our company, a leading BPO in Chennai, is looking for a highly skilled and experienced Sr Quality Analyst to join our team.

The ideal candidate will have at least 1 year of experience as a Quality Analyst in an International Voice Process environment.

We are seeking an individual with excellent communication skills and the ability to work independently.

The selected candidate will be responsible for driving continuous improvement for Transaction Quality and Delivery.

They will also manage claim Quality & Client related KPIs, evaluate effectiveness of TQ interventions, and strengthen Quality management processes / framework to improve quality delivery.

In addition, they will accurately capture SLA/SLO metrics, generate and implement out-of-the-box ideas and process improvement initiatives, drive process control & compliance, and ensure that huddle, feedback and refresher processes are in place and followed efficiently.

If you are a motivated and detail-oriented individual who is passionate about quality and excellence, we encourage you to apply for this exciting opportunity.

  • A minimum of 2 years' experience as a Quality Analyst in International Voice Process in International BPO
  • Strongly worked on QUALITY Matrices
  • Excellent transactional quality domain knowledge
  • Good working knowledge of TTQ (Training; Transaction Quality) systems, tools, and technologies

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

Interested candidates can mail their CV at simmi@hiresquad.in or call/WTS up at 8467054123.



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