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Associate, Client Solutions Expert

1 month ago

Gurgaon, Haryana, India GLG Full time
About GLG

GLG is the world's leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector.

Job Description

We are seeking candidates for Associate positions on the GLG Client Solutions team in Gurugram. The team is responsible for managing and executing primary research deliverables to add value to GLG clients, globally.

Key Responsibilities
  • Manage and execute primary research deliverables to add value to GLG clients
  • Partner closely with Client Solutions team members from across the globe and provide support on client projects
  • Assist and support client-facing professionals on projects through high-quality verbal and written work
  • Learn GLG's underlying business processes and assist senior team members with high-level project execution
  • Develop a fundamental understanding of the respective research practice
  • Understand the trends in the credit market
  • Fulfill time-sensitive research requests delegated by senior team members on behalf of GLG clients
  • Assist senior team members with high-level service fulfillment across a range of GLG products
  • Develop a working knowledge of various industries to improve project and product service quality
  • Learn the workflow by recruiting new senior industry experts for the first 2–4 months to grow GLG's network
  • Leverage GLG's network to match experts with clients, based on the client's needs
  • Daily interaction with GLG's experts over the phone to qualify profiles to ensure exact fit for client projects
  • Maintain accountability and responsibility for client projects and the overall client experience
  • Work with senior members to map out users and how to engage them in order to grow revenue and ensure retention of existing accounts
  • Collaborate with GLG's Events, Strategic Projects, and Survey teams to pitch and execute a wide range of products
  • Collaborate with senior team members to program virtual and live content events
  • Prepare for and attend client meetings
Requirements
  • Ability to multi-task and prioritize activities effectively, while ensuring a high level of accuracy and attention to detail
  • Confidence in making outbound cold calls and various other outreach methods
  • High motivation to exceed commercial targets
  • Experience of working in a fast-paced environment
  • Demonstrable commercial acumen
  • 2-4 years of experience, ideally in consulting, financial services, market research, recruiting, other professional services, or start-up environment
  • Prior experience in B2B client management/servicing, especially international EMEA or US-based clients
  • Postgraduate/Graduate degree from a top-tier university
  • Superior communication and interaction skills, including demonstrated oral, written, and presentation abilities in a business-focused setting using a variety of communication channels
  • General understanding, awareness, and interest in consulting and financial markets
  • Demonstrated entrepreneurial/leadership skills
  • Experience interacting with senior executives
  • Ability to work effectively independently and/or collaboratively in a team
  • Ability to multi-task and prioritize effectively, while ensuring a high level of accuracy and attention to detail
  • Successful track record of working in a dynamic environment, often accompanied by stringent deadlines