
IT Infrastructure Management Leader
22 hours ago
Job Overview
We are seeking a highly skilled and experienced IT Service Management professional to lead our team in implementing ITIL-based processes. This exciting opportunity will enable the successful candidate to oversee service management KPIs, ensure quality of delivered services, and drive innovation within our organization.
About the Role
- Oversee the design and implementation of ITSM processes based on the ITIL framework.
- Review and analyze service management performance data to ensure the delivery of high-quality services.
- Collaborate with cross-functional teams to develop strategic plans for IT service management.
- Maintain relationships with stakeholders to ensure alignment with business objectives.
Key Responsibilities
- Develop and implement strategies to improve service quality and efficiency.
- Analyze performance metrics to inform decision-making and optimize service delivery.
- Provide guidance and support to junior staff members to enhance their skills and knowledge.
Requirements
- A degree in computer science, engineering, or a related field.
- At least 9 years of overall work experience in IT infrastructure management.
- 5-7 years of relevant experience as a Service Manager, with hands-on experience in ITIL-based process design and implementation.
Skills and Qualifications
- In-depth knowledge and experience with ITIL process frameworks.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
About Us
Our organization is committed to delivering exceptional IT services that meet the evolving needs of our customers. We strive to foster a culture of innovation, collaboration, and continuous learning.
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