Strategic Account Growth Manager

7 days ago

Kanpur, Uttar Pradesh, India beBeeAccount Full time ₹ 1,80,00,000 - ₹ 2,20,00,000

Job Description

 

As a data analytics company, we offer innovative security solutions based on cutting-edge technologies like Artificial Intelligence, Predictive Intelligence, and Facial Biometrics.

 

We are among the top 5 Cyber excellence companies globally and have won recognitions at national and international arenas.

 

The ideal candidate will have a strong engineering background and extensive experience in delivering data analytics projects.

 

Key Responsibilities:

 

Account Management & Client Engagement:

  • Lead and manage AI/ML and Data Analytics project lifecycles to ensure timely and cost-effective delivery.
  • Serve as the primary point of contact for key accounts, maintaining regular communication and fostering long-term relationships.
  • Conduct client demos, project reviews, and provide updates on product usage, key insights, and new feature introductions.
  • Drive customer satisfaction by addressing queries, concerns, and escalations promptly.
  • Identify opportunities to cross-sell and up-sell products and services to existing clients.
  • Promote Annual Maintenance Contracts (AMC) to clients, ensuring renewals and ongoing client engagement.
  • Present new products, services, and solutions to clients, reselling or adding value to existing implementations.
  • Facilitate client demos to showcase relevant features, upgrades, and solutions.
  • Oversee Business Analysts (BAs) and create actionable insights and reports for clients.
  • Work closely with engineering, data science, and product management teams to define project scope, milestones, and deliverables.
  • Develop comprehensive project plans, manage schedules, and allocate resources effectively.
  • Monitor project progress, identify risks, and address issues proactively.
  • Manage change requests and customizations outside the original project scope.
  • Create success case studies to demonstrate added value and ROI for clients.
  • Maintain regular client communication, providing weekly or bi-weekly updates as needed.
  • Act as the first point of contact for any escalations, resolving queries or complaints efficiently.
  • Share relevant reports, insights, and alerts with clients.

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