Sales Hotel Booking Support

3 days ago

Vellore, Tamil Nadu, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 60,00,000

We are seeking a highly motivated and customer-focused Sales Associate to manage hotel booking inquiries via calls, emails, and chats. The ideal candidate will have excellent communication and persuasion skills, a customer-first approach, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

  • Handle inbound booking inquiries
  • Provide accurate information regarding room availability, pricing, and current promotions
  • Engage with potential guests to convert inquiries into confirmed bookings
  • Upsell hotel services and packages to enhance booking value
  • Manage booking modifications, cancellations, and special guest requests efficiently
  • Maintain detailed and accurate records of customer interactions and booking conversions
  • Collaborate closely with operations and front-office teams to ensure a seamless guest experience
  • Gather and share customer feedback to support continuous service improvement
  • Work with the sales and marketing teams to achieve monthly and quarterly targets

To succeed in this role, you will require 1-3 years of experience in a sales, customer service, or hospitality role, excellent verbal and written communication skills, strong persuasion and negotiation abilities, the ability to multitask and effectively manage time in a dynamic environment, a customer-centric mindset with a commitment to delivering outstanding service, and experience with CRM systems and hotel booking platforms is preferred.

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