Customer Care Manager

1 day ago

Ujjain, Madhya Pradesh, India beBeeCustomerCare Full time ₹ 9,32,455 - ₹ 27,99,911

Job Title: Customer Care Team Lead

 

About This Role

This position is responsible for overseeing the customer care team to ensure that all customers receive exceptional service. The ideal candidate will have excellent communication and leadership skills, with the ability to motivate and develop a high-performing team.

 

Key Responsibilities
  • To be responsible for accurate and timely billing by ensuring that all protocols and procedures are followed.
  • To achieve the highest levels of patient experience at all points of contact with the patient by managing end-to-end patient care from admission to discharge through continuous monitoring and re-engineering of processes.
  • Oversee the front office executives in accurate and timely billing for patients to prevent delay in discharge and thereby enable the optimum utilization of infrastructure facilities.
  • Identify training needs of employees at Centre on various aspects such as care, communication, and business etiquette etc.
  • Liaise with the legal, government, political and social IR environments to ensure successful operations of all facilities within the Centre.

 

Required Skills and Qualifications

The following qualifications and skills are required for this role:

  • Leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to motivate and develop a high-performing team.
  • Strong analytical and problem-solving skills.
  • Ability to work under pressure and meet deadlines.
  • Bachelor's degree in a related field.

 

Benefits

We offer a competitive salary package, including:

  • Health insurance.
  • Provident Fund.
  • Day shift schedule.

 

Others

Patient-centered approach, positive attitude, strong communication skills and flexible approach preferred language English or Hindi preferred Work Location In-person

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