Senior Client Engagement Specialist

The ideal candidate will play a pivotal role in ensuring successful relationships between clients and the company. This involves aligning projects, executing strategies, communicating effectively, and managing key deliverables.

Duties and Responsibilities:

• Strategic Consulting: Provide insights and solutions that drive business growth for clients.
• Business Development: Support client-facing teams in developing strategies to meet client objectives.
• Project Management: Manage global projects across various therapeutic areas, focusing on market analysis, competitor insights, and identification of key influencers.
• Local HCP Targeting: Supervise local healthcare professional targeting projects, presenting results of referral and prescription pattern analyses.
• Pitch Preparation: Assist in pitches, sales, and marketing efforts, including strategy preparation and participation in sales meetings.
• Content Creation: Create, develop, and maintain project presentation materials, meeting agendas, minutes, and training materials.
• Scheduling: Identify and schedule project deliverables, milestones, and tasks.
• Collaboration: Collaborate with client teams to address business questions and develop data-driven strategies using industry-leading tools.
• Liaison Role: Liaise with client internal support teams.
• Reporting: Prepare client deliverables in the form of presentations and reports, presenting them to client teams.
• Project Planning: Develop and maintain project plans, launch plans, and client solution sites with support from cross-functional teams.
• Medical Integrity: Ensure medical integrity and accuracy throughout all client projects.
• Data-Driven Insights: Provide strategic support to teams using data-driven insights.
• Stakeholder Management: Manage internal and external stakeholders to deliver high-quality projects on time and within scope.

Qualifications:

• Master's Degree or Equivalent Experience:
• 4-10 Years of Related Experience: In consulting or client services.
• Software Proficiency: Proficient in spreadsheet software, project management software, word processing software, email software, and presentation software.

Competencies:

• Analytical Skills: Ability to analyze complex data and provide actionable insights.
• Customer Service Orientation: Strong customer service skills, with a focus on delivering exceptional client experiences.
• Dependability: Proven track record of meeting deadlines and delivering high-quality results.
• Diversity Awareness: Commitment to promoting diversity, equity, and inclusion in all aspects of work.
• Ethical Conduct: Uphold the highest standards of ethics and integrity in all professional interactions.
• Initiative: Take ownership of projects and tasks, demonstrating initiative and proactive problem-solving skills.
• Leadership: Ability to lead and motivate cross-functional teams to achieve shared goals.
• Motivation: Drive and motivation to consistently deliver high-quality results.
• Oral and Written Communication: Excellent communication skills, both written and verbal.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Professionalism: Demonstrate professionalism and a commitment to excellence in all aspects of work.
• Project Management: Proven project management skills, with experience leading complex projects.
• Quality Focus: Maintain a strong focus on quality, ensuring that all deliverables meet the highest standards.
• Strategic Thinking: Ability to think strategically, identifying opportunities and challenges that impact the business.
• Teamwork: Collaborative spirit, with the ability to build strong relationships with colleagues and clients.