Senior Technical Specialist

2 days ago

Hyderabad, Telangana, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Windows Support Opportunity

We are seeking a highly skilled and motivated individual to join our Windows Support team.

The ideal candidate will be responsible for providing top-notch technical support to our customers via chat, troubleshooting complex issues with Microsoft Windows & O365 products.

About the Role:

  • Position: Senior Technical Process Executive
  • Location: 100% Work from Office
  • Experience: 1-3 Years
  • Shift: Night Shift

Responsibilities:

  • Be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.
  • Provide fast, clear, and effective solutions through chat support.
  • Create a positive experience by showing empathy and patience while troubleshooting.
  • Use your technical expertise to diagnose and resolve complex problems.

Requirements:

  • Typing speed of 35 WPM or higher (mandatory)
  • Prior experience in technical support via chat in Business to Customer
  • Excellent written and verbal communication skills
  • Any Graduate or Postgraduate (Degree Certificate & Consolidated Marksheet mandatory)
  • Hands-on experience troubleshooting Microsoft Windows & O365 queries
  • Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus
  • Strong problem-solving skills and ability to thrive in a fast-paced environment
  • Patience, empathy, and a customer-first mindset
  • Must be ready for 100% WFO, no hybrid option

What We Offer:

  • An equal opportunity employer committed to fostering an inclusive workplace
  • A global leader in the industry

Launch Your Career with Us:

Meet us and take the first step toward a rewarding future.

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