Senior Business Manager

1 week ago

Allahabad, Uttar Pradesh, India beBeeOperations Full time ₹ 30,00,000 - ₹ 45,00,000

Job Title: Operations Management Specialist

Greetings from our organization. We are seeking a skilled professional to lead our teams and ensure client satisfaction.

This is a pivotal role where you will be responsible for managing internal delivery teams, reviewing incidents and problems, and driving the teams to remediate issues and provide root cause analysis.

You will lead and supervise Service Delivery Supervisors and client teams to establish and maintain a motivated and skilled service delivery workforce.

The primary responsibilities of this role include talent inventory management, client services, business growth, problem-solving, and managing projects.

We are looking for candidates who have experience in US Healthcare, US Mortgage, US Insurance, and International BPO Operation Non-voice process.

Candidates should also possess strong leadership skills, effective communication skills, and the ability to manage priorities and budgets.

We offer a unique opportunity for professionals to grow their careers and contribute to our organization's success.

Required Skills and Qualifications:

  • Talent Inventory Management: Develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation.
  • Client Services: Oversee daily operations to ensure client satisfaction; manage email, phone, or in-person interactions with clients to maintain and enhance client relationships.
  • Business Growth: Proactively seek opportunities to improve client experience and drive business growth.
  • Problem-Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources, and acquiring support from different departments and functions.
  • Managing Projects: Stay well-informed of corporate goals and strategies; identify and lead department-level projects.

Benefits:

  • Unique Career Opportunities: Grow your career and contribute to our organization's success.
  • Professional Development: Develop your skills and expertise through training and coaching programs.

Others:

  • Shift Timings: Night Shift Only.
  • Location: Bengaluru, India.

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