Technical Service Specialist

5 days ago


Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 8,00,000

We are seeking a skilled and customer-focused Customer Support Engineer to join our team in Bangalore.

The ideal candidate will be responsible for providing technical assistance, troubleshooting customer issues, and ensuring a seamless customer experience. You will act as a bridge between customers and the technical team, resolving inquiries and delivering high-quality solutions in a timely manner.

Key Responsibilities
  • CUSTOMER ASSISTANCE:
    • Serve as the first point of contact for customer support inquiries via email, phone, or chat.
    • Provide technical guidance and resolve issues related to our products or services.
  • TROUBLESHOOTING AND PROBLEM RESOLUTION:
    • Diagnose and troubleshoot hardware, software-related problems.
    • Collaborate with internal teams to escalate and resolve complex issues.
    • Maintain detailed documentation of issues, resolutions, and feedback.
  • TECHNICAL EXPERTISE:
    • Provide in-depth knowledge of our products, systems, and services to customers.
    • Assist customers with usage of our products.
  • FEEDBACK AND IMPROVEMENT:
    • Gather and communicate customer feedback to internal teams for product improvements.
  • SERVICE-LEVEL ADHERENCE:
    • Ensure timely resolution of customer issues within agreed service level agreements (SLAs).
    • Monitor and prioritize support tickets to meet customer expectations.


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