
Technical Service Specialist
5 days ago
We are seeking a skilled and customer-focused Customer Support Engineer to join our team in Bangalore.
The ideal candidate will be responsible for providing technical assistance, troubleshooting customer issues, and ensuring a seamless customer experience. You will act as a bridge between customers and the technical team, resolving inquiries and delivering high-quality solutions in a timely manner.
Key Responsibilities- CUSTOMER ASSISTANCE:
- Serve as the first point of contact for customer support inquiries via email, phone, or chat.
- Provide technical guidance and resolve issues related to our products or services.
- TROUBLESHOOTING AND PROBLEM RESOLUTION:
- Diagnose and troubleshoot hardware, software-related problems.
- Collaborate with internal teams to escalate and resolve complex issues.
- Maintain detailed documentation of issues, resolutions, and feedback.
- TECHNICAL EXPERTISE:
- Provide in-depth knowledge of our products, systems, and services to customers.
- Assist customers with usage of our products.
- FEEDBACK AND IMPROVEMENT:
- Gather and communicate customer feedback to internal teams for product improvements.
- SERVICE-LEVEL ADHERENCE:
- Ensure timely resolution of customer issues within agreed service level agreements (SLAs).
- Monitor and prioritize support tickets to meet customer expectations.
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