Technical Services Professional

4 days ago

Bengaluru, Karnataka, India beBeeSystemSupport Full time ₹ 9,00,000 - ₹ 12,00,000
System Support Specialist

We are seeking an experienced System Support Specialist to join our team.

The ideal candidate will be responsible for providing comprehensive support services to end-users, including troubleshooting and resolving technical issues with local and global IT infrastructure.

This position will report into the Director of IT Applications and under the day-to-day supervision of the Service Desk Supervisor.

Key Responsibilities:

  • Respond to and resolve end-user IT requests in a timely and professional manner
  • Technical working knowledge on all aspects of end-user computing, to deal with complex technical issues, which range from PCs, Laptops, Tablets, Networking & Printers
  • Installation of Software and printers
  • Contribute, prepare, and maintain knowledge base articles
  • Provide general IT support to all users, both onsite and remote
  • Provide training on Microsoft productivity applications such as Microsoft Teams, OneDrive, SharePoint, OneNote, etc.
  • Effectively communicate with end-users and team members

Requirements:

  • Post-secondary education in Information Technology or equivalent mix of training, certification, and experience
  • Industry certifications in IT, networking and/or security would be an asset
  • 3+ years of work experience as a Level 2 Help Desk Technician, System Administrator, or similar role
  • Experience with IT support ticketing systems (JIRA SM, ServiceNow, etc.)
  • Experience with operating systems such as: Windows, and MAC (Linux experience would be an asset)
  • Experience with Mobile support (Android and iPhone)
  • Experience with PowerShell an asset
  • Experience with performing user administration functions
  • Experience with Microsoft SharePoint and Office 365
  • Experience with G-suite, Azure Cloud and/or AWS would be an asset
  • Experience interpreting licensing terms and conditions
  • Experience in Customer Support

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.

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