Leadership Program Director

3 days ago

Bhavnagar, Gujarat, India beBeeProgram Full time ₹ 1,80,00,000 - ₹ 2,10,00,000
Job Title

We are seeking an experienced Senior Program Manager to lead our CS operations teams and ensure smooth handling of complex issues.

Key Responsibilities:
  • Lead and mentor the escalation team on effective practices for handling customer grievances and ensure SLA compliance.
  • Build a proactive escalation framework through root cause analysis, corrective actions, and preventive process changes.
  • Analyze escalation trends, customer feedback, support metrics to identify root causes and deploy best practices.

To be successful in this role, you will need 12+ years of experience in Customer Service/Operations/Program Management in e-commerce environment, including 4–5 years in senior leadership.

Strategic thinking, problem solving & execution ownership are key requirements for this role. A strong track record in defining and executing CS technology roadmaps is also essential.

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