Technical Operations Specialist

6 days ago

Ajmer, Rajasthan, India beBeeDataAnalyst Full time ₹ 9,00,000 - ₹ 15,00,000
IT Support and Data Operations Analyst

We are seeking a highly skilled and versatile professional to join our team as an IT Support and Data Operations Analyst. This exciting role combines technical expertise with data analysis skills, providing a unique opportunity for growth and development.

In this position, you will spend approximately 20-25% of your time on IT support (hardware, software, networking, troubleshooting) and the remaining 75-80% on data and operations support: commission reports, stock uploads, CRM cleanup, holiday calendar updates, and other global business support projects.

Key Responsibilities:

  • Provide IT support (approx. 10–12 hours/week) — troubleshoot computers, email, software, and network issues.
  • Upload SCI stock and inventory files to external platforms/websites.
  • Build and maintain commission reports for Finance.
  • Clean and update CRM data (e.g., company types, account details).
  • Manage company-wide updates (e.g., upload public holidays into calendars across countries).
  • Support ongoing IT and operations projects (automation, reporting, data accuracy).
  • Use Excel (pivots, formulas, macros) and, ideally, SQL or light scripting to improve workflows.

Requirements:

  • 3–5 years of experience in IT support, service desk, or IT/business analyst roles.
  • Strong English communication skills (spoken and written).
  • Educational background in IT or Computer Science.
  • Skilled in Excel (pivot tables, formulas, VLOOKUP, macros preferred).
  • Familiarity with CRM systems and data cleaning.
  • Organized, detail-oriented, and comfortable multitasking.
  • Able to troubleshoot independently and explain reasoning clearly.

This is an excellent opportunity for someone who wants to develop their skills in both IT and data analysis. If you have a strong background in IT support and data analysis, we would love to hear from you.

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