Fashion Retail Sales Expert

2 weeks ago


Bengaluru, Karnataka, India GIVA Full time

Job Role: Fashion Consultant / Senior Fashion Consultant

Job Location: Bangalore (Nexus Shantiniketan, Galleria Mall, Orion Mall, Lulu Mall, Vijayanagar, Indranagar)

Job Description:

At GIVA, we are seeking a skilled Retail Sales Representative to provide exceptional customer service and meet sales targets.

Responsibilities:

  • Greet and direct customers with a smile and a helpful attitude.

  • Provide accurate information about our products and services, including features, pricing, and after-sales support.

  • Answer customers' questions about specific products and offer suggestions to meet their needs.

  • Conduct price and feature comparisons to facilitate informed purchasing decisions.

  • Cross-sell and up-sell products to increase sales revenue.

  • Ensure that racks are fully stocked and visually appealing, coordinating with the Retail Team as needed.

  • Manage returns of merchandise in a fair and efficient manner.

  • Coordinate with the Retail Sales Representatives team to deliver exceptional customer service, particularly during peak periods.

  • Inform customers about discounts and special offers to enhance their shopping experience.

  • Report customer feedback, daily sales details, and customer walk-ins to the team, staying up-to-date with new products and services.

  • Act as a liaison between our offline stores and the corporate office, addressing any operational or logistical concerns.

Requirements:

  • Proven work experience as a Retail Sales Representative, Sales Associate, or similar role.

  • Understanding of the retail sales process, including inventory management and customer service.

  • Familiarity with consumer behavior patterns and local market trends.

  • Basic analytical skills to track sales performance and identify areas for improvement.

  • Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.

  • Ability to work in a fast-paced environment and adapt to changing situations.

  • Flexibility to work various shifts, including evenings, weekends, and holidays.

  • Familiarity with the local language to effectively communicate with customers and colleagues.


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