
Senior Client Engagement Specialist
1 week ago
Job Opportunity:
We are seeking a seasoned Client Relationship Manager to join our team. As a Client Relationship Manager, you will be responsible for cultivating and maintaining long-term relationships with our clients.
Key Responsibilities:
- Develop and maintain long-term relationships with clients through regular communication and tailored solutions.
- Serve as a trusted advisor by understanding client requirements and offering relevant services.
- Manage client accounts efficiently to ensure timely resolution of queries and concerns.
- Identify opportunities to upsell or cross-sell services products that align with client needs.
- Conduct regular follow-ups and client meetings to guarantee service satisfaction.
- Coordinate with internal teams to facilitate smooth service delivery.
- Maintain accurate records of client communications and transactions.
- Monitor market trends and competitor activities to stay ahead in the industry.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in a client-facing or relationship management role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and negotiation abilities.
- Able to work under pressure and manage multiple accounts simultaneously.
- Familiarity with CRM software and MS Office suite.
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