Product Manager

2 weeks ago


Pune, Maharashtra, India Altimetrik Full time
Job Description:

As a Product Manager at Altimetrik, you will play a dual role in managing BMS product development and leading Agile teams. Your experience in L3 support and ticketing systems will be crucial in ensuring high-quality outcomes and effective resolution of technical issues.

Key Responsibilities:
  • Leadership & Facilitation: Lead and facilitate Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure adherence to Agile principles and foster a collaborative, high-performing environment.
  • Product Vision & Strategy: Define and articulate the product vision and strategy for BMS solutions, aligning with company goals and customer requirements, and develop a comprehensive product backlog prioritizing features, user stories, and technical debt.
  • Team Coordination: Act as a liaison between engineering teams, other Scrum Masters, and stakeholders to manage dependencies and align on delivery timelines, providing guidance and removing impediments to facilitate smooth team operations.
  • Market Research & Analysis: Conduct detailed market research and competitive analysis to identify trends and opportunities in the BMS sector, using insights to inform product strategy and decisions.
  • Requirements & Specifications: Work closely with engineering teams to translate product requirements into technical specifications and actionable user stories, ensuring alignment with the product vision and user needs.
  • Performance Monitoring: Monitor and analyze product performance metrics, customer feedback, and market trends, iterating on product features based on performance data to ensure continuous improvement.
L3 Support & Ticketing System Experience:
  • L3 Support Management: Oversee Level 3 (L3) support activities, ensuring timely and effective resolution of complex technical issues, coordinating with support teams to handle high-priority tickets and escalations.
  • Ticketing Systems: Utilize ticketing systems to track, manage, and resolve support tickets, implementing best practices for issue tracking, escalation, and resolution.
  • Outcome-Based Performance: Focus on achieving outcome-based performance by setting clear KPIs and SLAs for support and product delivery, analyzing support data to identify trends and areas for improvement.
Technical Expertise in Building Management Systems:
  • BMS Technologies: Extensive knowledge of BMS components, including HVAC systems, lighting control, energy management, and security systems, familiarity with BMS communication protocols and industry standards.
  • Integration & Optimization: Experience in integrating and optimizing various BMS subsystems for efficiency and performance.
  • Data & IoT: Understanding of data analytics, IoT, and cloud computing technologies, with the ability to leverage these for system optimization and predictive maintenance.
Qualifications:
  • Bachelor's degree in Engineering, Computer Science, Electrical Engineering, or a related field, with a Master's degree preferred.
  • 8-12 years of experience in product management, Scrum Master roles, and L3 support within the BMS or building automation industry.
  • Proven track record in managing product lifecycles, leading Agile teams, and handling complex technical support issues.
  • Strong communication, leadership, and problem-solving skills.

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