Learning Operations Specialist

4 days ago

Erode, Tamil Nadu, India beBeeCoordinator Full time ₹ 60,00,000 - ₹ 1,00,00,000
Program Coordinator Job

 

The role of a program coordinator is critical to the smooth operation of our programs, providing support to learners and coordinating with internal teams to ensure a seamless learning experience.

Key Responsibilities:

  • Learner Support: As the point of contact for learners, you will address inquiries, guide them through the program journey, and resolve issues to ensure a positive experience.
  • Stakeholder Collaboration: You will work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement.
  • Process Improvement: You will identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
  • Quality Control: All learning communications must adhere to quality standards and branding guidelines. You must maintain up-to-date knowledge of Emeritus' online programs and university partnerships to assist learners efficiently.

Qualifications:

  • A Bachelor's degree in a relevant field or equivalent qualification.
  • Excellent Communication: Strong written and verbal English communication skills are essential.
  • Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per the business requirements.
  • Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
  • Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.
  • Adaptable: Ability to work in a fast-paced, dynamic environment with flexibility and a positive attitude. Willingness to work in rotational shifts.
  • Detail-Oriented: High attention to detail in written communication and problem-solving.
  • Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.
  • Experience in EdTech or a related field: Prior experience with online education, services delivery, or familiarity with digital learning tools.
  • Remote Work Capability: Ability to work independently in a remote setting while maintaining strong communication with team members.
  • Organizational & Multitasking Skills: Excellent organizational skills with the ability to manage multiple priorities.
  • Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.

 

Why Join Us:

At Emeritus, you'll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment and opportunities for professional growth.

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