Technical Support Expert for Microsoft Services

5 days ago


Gulbarga, Karnataka, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000
First-Line Support Specialist Opportunity

This role involves delivering top-notch technical assistance for Microsoft 365 services and desktop environments. Excellent communication skills are a must.

Key responsibilities include:

  1. Providing first-line technical support via multiple channels.
  2. Conducting basic troubleshooting for Microsoft 365 apps, including Outlook, Teams, SharePoint, and OneDrive.
  3. Supporting desktop environments: Windows OS, device setup, drivers, and peripherals.
  4. Assisting with user account management in Azure AD / Office 365.
  5. Escalating complex issues to higher-level engineers while documenting steps taken.
  6. Maintaining accurate logs of issues and solutions in the ticketing system.
  7. Offering end-user guidance on IT policies, best practices, and security awareness.


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