US Healthcare Customer Service Specialist

6 days ago

Nagpur, Maharashtra, India beBeeCustomer Full time ₹ 50,00,000 - ₹ 80,00,000

Job Opportunity:

This is a dynamic role that requires delivering exceptional customer service support and collections via phone calls, focusing on the US healthcare industry.

We are looking for an individual with strong communication skills and experience in RCM/DME, able to handle outbound calls to insurance companies, end customers, and perform eligibility verification, obtain prior authorization, request missing or incomplete payer information, update patient information, and complete transactions.

As a key member of our team, you will also be handling inbound calls, working collaboratively with colleagues to deliver first-class customer service, using various communication methods to resolve customer inquiries, payments, and complaints at the first point of contact.

The ideal candidate should possess excellent verbal and written communication skills, a neutral accent, and a strong ability to adapt to US culture.

You will work closely with clients, utilizing sound judgment and making decisions within established procedures to ensure customer satisfaction.

Key responsibilities include assessing and resolving inquiries, requests, and complaints; managing customer interactions daily; achieving key performance targets; and maintaining effective work procedures according to client process workflows and policy guidelines.

  • Strong verbal and written communication skills
  • Neutral accent and good adaptation to US culture
  • Able to resolve customer queries in the first point of contact
  • Focused on delivering a positive customer experience
  • Professional, courteous, friendly, and empathetic
  • Active listening skills
  • Good data entry & typing skills
  • Able to multi-task
  • Capable of handling fast-paced, innovative, and constantly changing environment
  • Team player

  • Healthcare Client Service Specialist

    2 hours ago

    Nagpur, Maharashtra, India beBeeClient Full time ₹ 1,04,000 - ₹ 1,30,878

    We are seeking an experienced Healthcare Client Service Specialist to join our team. In this pivotal role, you will serve as the bridge between our healthcare clients and our internal teams.About the Role:You will be responsible for managing client relationships, understanding business objectives, coordinating campaign execution, and ensuring delivery of...

  • Customer Service Specialist

    4 days ago

    Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000

    Job DescriptionWe are seeking a Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service and support to clients.Your primary focus will be on managing client reservations, ensuring seamless booking experiences, and providing top-notch customer care.You will work...

  • Healthcare Partnership Specialist

    2 days ago

    Nagpur, Maharashtra, India beBeeHealthcare Full time ₹ 4,00,000 - ₹ 8,00,000

    A healthcare partnership role is available in Jaipur, offering opportunities to simplify healthcare for patients while increasing revenue streams for service providers.We partner with local doctors, labs, and medical stores to make doctor consultations, lab tests, and medicines more accessible and affordable.Key Responsibilities:Engage with independent...

  • Walk-in Drive For Customer Service Representative

    2 days ago

    Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 50,00,000 - ₹ 80,00,000

    Customer Service Specialist Job Description:This role is responsible for delivering exceptional customer experiences via phone calls, resolving inquiries and issues efficiently. The ideal candidate should possess experience in RCM/DME, with a minimum of 1 year.Assess and resolve customer inquiries, requests, and complaints primarily over the telephone,...

  • Healthcare Operations Specialist

    2 days ago

    Nagpur, Maharashtra, India beBeeHealthcare Full time ₹ 10,00,000 - ₹ 25,00,000

    Expert Healthcare Operations SpecialistWe are seeking a seasoned healthcare operations specialist to oversee the management of our clinic's day-to-day activities.The ideal candidate will possess expertise in healthcare data management, EHR/EMR systems, billing, coding, and patient flow.This role involves analyzing workflows, identifying areas for...

  • Customer Service Specialist

    6 days ago

    Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Service Specialist Job Description">The Customer Service Specialist role involves providing exceptional customer support to clients. This position requires strong communication and problem-solving skills, with the ability to handle multiple tasks simultaneously.Key Responsibilities:Manage billing and invoicing processes, ensuring timely and accurate...

  • Digital Healthcare Marketing Specialist

    4 days ago

    Nagpur, Maharashtra, India beBeePerformance Full time ₹ 2,50,000 - ₹ 3,50,000

    Job Title: Performance Marketing ExpertAbout the RoleWe are seeking a highly skilled and experienced Performance Marketing Specialist to join our team. As a key player in our digital marketing strategy, you will be responsible for planning, executing, and optimizing paid campaigns across various digital platforms.Main Responsibilities:Develop and implement...

  • Healthcare Marketing Specialist

    6 days ago

    Nagpur, Maharashtra, India beBeePaidAds Full time ₹ 60,00,000 - ₹ 1,00,00,000

    About Our TeamElevate healthcare marketing by executing and managing comprehensive Google Ads campaigns, including Text and YouTube Ads.Design and content of landing pagesCampaigns focusing on ad groups and keyword strategiesUtilize advanced audience targeting and segmentation to maximize campaign results.Manage client onboarding and monthly updates,...

  • Customer Service Specialist

    1 week ago

    Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

    We are seeking a highly skilled Customer Service Specialist to join our team.The ideal candidate will be responsible for providing exceptional customer service via email, chat, and phone.Key responsibilities include:Responding to customer inquiries in a timely and professional mannerCommunicating clearly and patiently with customersSolving issues by...

  • US Healthcare Claims Lead Role

    4 days ago

    Nagpur, Maharashtra, India beBeeSenior Full time ₹ 90,00,000 - ₹ 1,50,00,000

    Job OpportunityWe are seeking a skilled Senior Process Executive to lead our US healthcare claims team.