Walk-in Drive For Customer Service Representative

3 days ago

Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 50,00,000 - ₹ 80,00,000

Customer Service Specialist Job Description:

This role is responsible for delivering exceptional customer experiences via phone calls, resolving inquiries and issues efficiently. The ideal candidate should possess experience in RCM/DME, with a minimum of 1 year.

  • Assess and resolve customer inquiries, requests, and complaints primarily over the telephone, ensuring first-point-of-contact resolution.
  • Manage and update daily customer interactions, generated through workflows and queues, on an account-wise basis.
  • Meet and exceed key performance targets.

Responsibilities:

  • Utilize sound judgment to make informed decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
  • Maintain effective work procedures according to client process workflows and HCL policy guidelines.
  • Comply with US healthcare industry standards.

Requirements:

  • Excellent verbal and written communication skills
  • A neutral accent and strong adoption to US culture
  • Ability to resolve customer queries at the first point of contact

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