Network Support Engineer with Windows Expertise
4 days ago
About the Role
We are seeking a skilled Network Support Engineer with expertise in Windows Server services to join our team at Swift Strategic Solutions Inc. This is a full-time opportunity that requires immediate to 30-day notice period.
Job Summary
The successful candidate will be responsible for troubleshooting and resolving complex technical issues related to Windows Networking, including DHCP, DNS, File Share, DFS, Remote Access (VPN, Direct Access, RRAS and CMAK), NPS, Wireless networking, and 802.1X authentication.
Key Responsibilities
- Troubleshoot technical issues using Microsoft Windows Server services and Networking fundamentals & protocols (DNS, DHCP, TCP/IP, ARP, ICMP, VPN, IPSEC)
- Develop and share best practices with team members to continually improve quality, effectiveness, and efficiency of processes
- Work closely with internal teams to address issues and ensure fast resolution and high customer satisfaction
- Handle incoming support requests (SEV 1, A, B & C) and drive calls to conclusions
Requirements
- Minimum 3 years of experience in Technical Support or Customer Service & Support
- Hands-on experience on Microsoft Windows Server services and Networking fundamentals & protocols
- Excellent spoken and written English skills
- Deep analytical skills to understand customer questions and provide effective solutions
- Excellent communication skills and ability to build solid relationships across teams and business functions
Salary and Benefits
The estimated salary for this role is $80,000 - $110,000 per annum, depending on experience, with additional benefits including health insurance, retirement plan, and paid time off.
Location
This role is based in Hyderabad, Bangalore, and requires willingness to work in night shifts (EST & PST time zones).
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