Windows Server Support Engineer
5 days ago
**Job Description:**
We are seeking an experienced Windows Server Support Engineer to join our team at Genpact. As a senior member of our IT infrastructure services team, you will be responsible for providing technical support and maintenance for our hosted Windows operating systems.
**Responsibilities:**
- Identify and resolve server-related issues, including root cause analysis and troubleshooting.
- Automate tasks and identify process improvements to increase efficiency and productivity.
- Document and report issues, ensuring accurate and timely communication with stakeholders.
- Lead teams and mentor junior engineers, fostering a culture of knowledge sharing and collaboration.
- Apply security updates using Microsoft Configuration Manager (SCCM) and ensure compliance with company policies.
- Troubleshoot patching and connectivity issues, monitoring server health and performance.
**Requirements:**
- Extensive experience with Windows OS, from Windows 2008 to Windows 2022.
- Proficiency in deployment tools such as WSUS and SCCM.
- Excellent knowledge of virtualization technology, including VMware and VCenter.
- Server hardware expertise, including Dell, HP, and Cisco UCS.
- Automation skills using PowerShell.
- Familiarity with ticketing tools, such as ServiceNow.
- Strong understanding of Windows Active Directory, DNS, and DHCP.
- Good communication and teamwork skills, with the ability to work under pressure.
**Benefits:**
- Competitive salary: ₹1,500,000 - ₹2,500,000 per annum (based on location and experience).
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
**Location:** Hyderabad, India.
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