Windows Server Support Engineer

5 days ago


Hyderabad, Telangana, India Genpact Full time

**Job Description:**

We are seeking an experienced Windows Server Support Engineer to join our team at Genpact. As a senior member of our IT infrastructure services team, you will be responsible for providing technical support and maintenance for our hosted Windows operating systems.

**Responsibilities:**

  • Identify and resolve server-related issues, including root cause analysis and troubleshooting.
  • Automate tasks and identify process improvements to increase efficiency and productivity.
  • Document and report issues, ensuring accurate and timely communication with stakeholders.
  • Lead teams and mentor junior engineers, fostering a culture of knowledge sharing and collaboration.
  • Apply security updates using Microsoft Configuration Manager (SCCM) and ensure compliance with company policies.
  • Troubleshoot patching and connectivity issues, monitoring server health and performance.

**Requirements:**

  • Extensive experience with Windows OS, from Windows 2008 to Windows 2022.
  • Proficiency in deployment tools such as WSUS and SCCM.
  • Excellent knowledge of virtualization technology, including VMware and VCenter.
  • Server hardware expertise, including Dell, HP, and Cisco UCS.
  • Automation skills using PowerShell.
  • Familiarity with ticketing tools, such as ServiceNow.
  • Strong understanding of Windows Active Directory, DNS, and DHCP.
  • Good communication and teamwork skills, with the ability to work under pressure.

**Benefits:**

  • Competitive salary: ₹1,500,000 - ₹2,500,000 per annum (based on location and experience).
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

**Location:** Hyderabad, India.



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