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Senior Windows Server Administrator
2 months ago
Job Description :
6+ years of experience in Windows Administration, Networking, Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles.
Need to be flexible to work in shifts following US holiday calendar.
Majority work time will be EST time zone.
Soft Skills :
- Leadership : Handle technically challenging and politically sensitive customer situations
- Strong communications skills : Excellent spoken and written English communication.
- Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
- The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
- Demonstrable troubleshooting skills
- Cross-team collaboration
Technical Skills :
User Experience (UEX) :
- RDS(Remote Desktop Services)
- UI/Shell
- WMI, Script, PowerShell, Etc, Printing
- Apps, App-V, UE-V
- Active Directory
- Group Policy design, management and troubleshooting
- DHCP
- DNS
- Distributed File System (DFS) maintenance and design
