Windows Network Infrastructure Specialist
4 days ago
Company Overview
Sigma Solutions is a technology-driven organization that provides innovative solutions to businesses across the globe.
Salary and Benefits
The successful candidate will be offered an attractive salary of $120,000 - $180,000 per annum, commensurate with experience, along with a comprehensive benefits package including medical insurance, retirement savings plan, and generous paid time off.
Job Description
We are seeking a highly skilled Windows Network Infrastructure Specialist to join our team at Swift Strategic Solutions Inc. in Hyderabad or Bangalore. As a key member of our support team, you will be responsible for providing technical expertise to customers located globally.
Key Responsibilities:
- Troubleshoot complex technical issues related to Windows Networking, DNS, VPN, DHCP, and other network protocols.
- Collaborate closely with internal teams to resolve customer issues efficiently and ensure high levels of customer satisfaction.
- Develop and share best practices with team members to improve process quality, effectiveness, and efficiency.
- Work in a dynamic environment, handling multiple priorities and deadlines.
- Participate in on-call rotations and provide 24/7 support as required.
Required Skills and Qualifications
To be successful in this role, you will need:
- A minimum of 3 years of experience in Technical Support or Customer Service & Support.
- Hands-on experience with Microsoft Windows Server services, including DHCP, DNS, File Share, DFS, Remote access (VPN, Direct Access, RRAS and CMAK), NPS, Wireless networking, and 802.1X authentication.
- Strong understanding of Networking fundamentals and protocols, including DNS, DHCP, TCP/IP, ARP, ICMP, VPN, and IPSEC.
- Excellent spoken and written English skills.
- Deep analytical skills to understand customer questions and provide effective solutions.
- Excellent communication and teamwork skills.
Others
If you are passionate about delivering exceptional technical support and have a strong background in Windows Networking, we encourage you to apply for this exciting opportunity.
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