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Director of Learning and Development

2 months ago

Udaipur, Rajasthan, India Accor Full time
Job Title: Director of Learning and Development

At Accor, we are committed to delivering exceptional hospitality experiences to our guests. As a Director of Learning and Development, you will play a crucial role in shaping the skills and knowledge of our team members to ensure they have the tools they need to succeed in their roles.

Key Responsibilities:
  • Collaborate with the management team to develop and implement effective training programs that meet the needs of our team members and support the hotel's strategic objectives.
  • Design and deliver training initiatives that address capability and knowledge gaps, equip team members with the skills required to meet operational objectives, and enhance guest experience.
  • Liaise with the Accor Academy and external training providers to leverage L&D opportunities and maximize team member development.
  • Facilitate a learning culture through the development of departmental trainers and education of leaders on available resources and options to enhance knowledge and capability.
  • Ensure compliance to all relevant Health, Safety, and Environment management procedures and controls within a defined area of activity.
  • Liaise with department heads on regular basis regarding specific training requirements and develop training actions as required.
  • Publish an annual and monthly calendar of training courses and ensure maximum attendance through clear communication to and liaison with department heads.
  • Provide an advice service to both managers and team members on training opportunities, career choices, qualifications, and other T&C issues.
  • Ensure all requests for training by team members are responded to in a timely manner and follow-up is conducted where appropriate.
  • Monitor the effectiveness of pre and post-course briefings to ensure maximum benefit from training courses and identify future training needs.
  • Monitor department training and on-job training (dept. induction, dept. trainers, dept. processes) and ensure consistency and quality of training.
  • Collaborate with the management team to ensure departmental orientation processes are in place and team members receive the appropriate new hire training to successfully perform their job.
  • Assist in the creation, implementation, and facilitation of a hotel training plan and budget that is aligned with the hotel's goals and strategic plan.
  • Actively initiate relationships and partnerships with industry associations, external training companies, and academic councils related to the hospitality industry.
  • Champion all Employee Engagement (EES) activities, Committee-related initiatives, including monthly recognition, Committee Meetings, and Team Gatherings.
  • Drive engagement and culture throughout the hotel.
  • Study guest feedback and focus on Quality audits to support operational leaders in identifying areas of improvement.
Qualifications:
  • Experience in luxury resorts will be an advantage with overall minimum 15 years of experience in luxury resorts.
  • Pre-opening exposure, remote location work, high-volume hotel experience is desirable. Experience of Rajasthan, Udaipur market is an added advantage.
  • Indian nationals only.