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Senior Digital Banking Specialist
3 weeks ago
As a senior digital banking professional, you will play a key role in driving the bank's online presence and customer engagement.
- You will be responsible for maintaining and updating the bank's digital banking platform to ensure it remains user-friendly and efficient.
- Your strategic thinking and analytical skills will help identify new business opportunities and expand existing relationships with customers.
- Collaborating with cross-functional teams, you will work together to develop and implement plans that increase online banking usage and enhance customer satisfaction.
- In this role, you will provide exceptional customer service, responding promptly to queries and resolving issues in a timely manner.
- To stay ahead in the competitive BFSI landscape, you will analyze market trends and competitor activity, making informed decisions to drive business growth.
Job Requirements
- Strong understanding of digital banking principles and practices is essential for success in this role.
- Excellent communication and interpersonal skills are required to build strong relationships with customers and colleagues alike.
- You must be able to work effectively in a fast-paced environment, meeting deadlines and adapting to changing priorities.
- Proficiency in using digital banking software and systems is necessary to perform the duties of this position.
- A strong analytical and problem-solving mindset will enable you to make informed decisions and drive business results.
- Experience working in a similar role within the BFSI industry is highly valued.
