Service Operations Coordinator

1 day ago


PimpriChinchwad, Maharashtra, India Rentokil Initial Full time

Rentokil Initial is a leading international business services company with over 35,000 employees across 70 countries. Our mission is to protect people and enhance lives by providing expert services in pest control, hygiene, and other areas.

We are committed to investing in our employees' growth and development, fostering a culture of innovation, science, and technology. Our values of Service, Relationships, and Teamwork guide our actions and decisions every day.

We operate through various businesses, including Rentokil Pest Control, Initial Hygiene, Ambius, Steritech Brand Protection, Medical Services, Specialist Hygiene, and Property Care. Each of these businesses has its own strengths and expertise, but we all share a common goal: delivering exceptional customer service and ensuring the highest quality results.

This role as Service Operations Coordinator will play a crucial part in helping us achieve this goal. You will be responsible for coordinating service operations, planning schedules, and ensuring that our technicians have the resources they need to deliver excellent service to our customers.

Your key responsibilities will include:

  • Developing proficiency in internal software platforms such as iCABS and ServiceTrak
  • Organizing schedules and planning service requirements for technicians on a daily, weekly, and monthly basis
  • Prioritizing tasks based on urgency and importance
  • Liaising with sales and service teams to accommodate urgent service visits and communicate changes to affected customers
  • Managing customer service complaints and termination notifications effectively
  • Ensuring accurate data entry into business systems

To succeed in this role, you will need to possess excellent organizational skills, attention to detail, and the ability to work patiently in a dynamic environment. You should also be proficient in computer skills, particularly reporting and work management software.

In return for your hard work and dedication, you can expect a competitive salary package, including basic pay and group mediclaim insurance policy. We also offer equal opportunities for career growth and development, as well as a diverse and inclusive work environment.

If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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