Service Operations Coordinator
1 week ago
About the Role:
We are seeking a skilled Service Operations Coordinator to join our team at Rentokil Initial. As a key member of our operations team, you will be responsible for planning and coordinating our service operations to ensure seamless delivery of our services to our customers.
Key Responsibilities:
- Organize and plan daily, weekly, and monthly service schedules for our technicians
- Prioritize and manage service requests, including renewals, call-outs, and complaints
- Liaise with sales and service teams to accommodate urgent service visits and communicate changes to customers
- Ensure customer service complaints are addressed promptly and effectively
- Manage service documentation and follow up on customer feedback
Requirements:
- Minimum 1-3 years of experience in a similar role
- Basic computer skills, including reporting and work management
- Excellent communication and negotiation skills
- Ability to work in a dynamic service environment
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Service Operations Coordinator
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