Ecommerce Product Specialist

3 days ago

Kannur, Kerala, India beBeeCommunication Full time ₹ 3,00,000 - ₹ 6,00,000
Job Title: Customer Service & Online Listings Associate

We are looking for a proactive and detail-oriented individual to support our e-commerce operations. This is a full-time, remote role focused on creating and managing online postings, handling customer communication, and conducting research to support product accuracy.

Main Responsibilities:

  • Create and manage product postings on platforms such as OfferUp, Facebook Marketplace, Craigslist, and other relevant channels.
  • Regularly track sold items and remove or update postings accordingly.
  • Maintain communication with the local sales team to ensure accurate and up-to-date postings.
  • Enhance existing postings by adding more complete information and optimizing for customer engagement.

Customer Support:

  • Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls, and voicemails.
  • Aim to respond within 24 hours to ensure timely and effective customer support.
  • Clarify questions and provide product-related details to facilitate smooth transactions.

Pricing & Item Research:

  • Conduct detailed research on received inventory items to determine brand, specifications, descriptions, and pricing benchmarks.
  • Recommend competitive pricing based on analysis.
  • Assist in preparing data for a seamless transition from item intake to Shopify uploads and final advertising postings.

Requirements:

  • Minimum 1 year of experience in online postings, customer service, or e-commerce operations.
  • Strong English communication skills—both written and verbal.
  • Highly organized, self-motivated, and capable of working independently during designated hours.
  • Experience with online marketplaces and customer support platforms is an advantage.

If you have a background in customer interaction, enjoy working with product data, and are looking for a work-from-home role in the e-commerce domain, we'd love to hear from you

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