HR Transformation Lead

7 days ago

Bengaluru, Karnataka, India Diageo Full time
Job Description

About the Role

The MyHUB HR Change & Control Manager will be accountable for providing advice on the out-of-the-box capabilities of MyHUB (ServiceNow) that could be beneficial to HR, co-ordinating delivery of HR improvements to the platform via internal developer resource and safeguarding the integration landscape that impacts HR processes.

Responsibilities

  • Advocate for the platform and foster a continuous improvement approach for opportunities to improve HR elements of MyHUB (ServiceNow) with HR Operations teams, Global Process Owners, and Global Process Business Analysts.
  • Technically advise above collaborators when bringing together requirements to ensure developments are fit for purpose and assembled/delivered in a standardised, controlled way, according to standard process and internal design principles.
  • Be fully knowledgeable about and act as a guardian for MyHUB (ServiceNow) integrations that impact HR, keeping other stakeholders aware of impacts.
  • Stay up to date with new features and functionality of ServiceNow that would optimise efficiency, improve employee experience, or add value to HR processes.
  • Be knowledgeable about the holistic technical and process landscape of MyHUB, and how Diageo utilises elements to enable HR processes.
  • Proactively engage Global Process Owners and HR Operations teams to advocate utilisation of MyHUB with a goal of improving holistic employee experience.
  • Be a strong steer, guiding stakeholders how to best adopt and use existing functionality, embedding best practice principles in stakeholder leadership.
  • Establish and maintain a standardised way to gather business and functional requirements from Global Process Owners and HR Operations teams.
  • Co-ordinate and drive the delivery of MyHUB HR changes with D&T (Design & Technology / IT) developer resource and break-fix support teams.
  • Partner with the MyHUB HR & PE Capability Lead, and MyHUB HR Service Delivery Specialist, to ensure accurate documentation is created or maintained for all MyHUB HR changes.
  • Establish and maintain a standardised way to communicate MyHUB HR changes to impacted stakeholders, and where needed, to employee or manager populations.
  • Partner with the Process Excellence Capability Assistant Manager, to organise training material creation or maintenance due to MyHUB HR changes.
  • Establish yourself as the guardian and expert for integrations incoming or outgoing with MyHUB that impact HR processes.
  • Develop strong relationships with D&T stakeholders: the ServiceNow Platform Owner, the ServiceNow Admin/Break-fix Support Lead, the ServiceNow Senior Developer, and the HR Solution Owner.
  • Have regular meetings with D&T stakeholders to highlight potential challenges and opportunities, to drive accountability, and to expedite solution thinking.

Requirements

  • Display an understanding of basic system architecture principles.
  • Be a strong communicator, able to successfully engage and influence stakeholders at different levels of understanding to achieve progress.
  • Be confident operating within a fast-paced environment, able to drive conversation quickly across multiple teams.
  • Understand and operate design thinking methodology, project management/planning, and compliance by design.

About Us

Diageo is a leading beverage company with a presence in over 180 markets around the world. We offer a competitive salary package of ₹1,500,000 - ₹2,000,000 per annum, depending on experience, along with comprehensive benefits including health insurance, retirement plan, and paid time off.

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