
Sales and Experience Manager
15 hours ago
A hospitality professional sought to lead the way in guest experiences and sales performance.
Key Responsibilities- Manage guest inquiries and reservation requests ensuring a seamless and personalized booking experience.
- Drive room sales and promote luxury camping packages with a focus on maximizing occupancy and revenue.
- Handle modifications, cancellations, and special requests in line with company standards.
- Collaborate closely with front office and operations teams to offer holistic guest experiences.
- Keep accurate reservation and sales records maintain thorough knowledge of all offerings from luxury tents to curated outdoor activities.
- Lead the reservation and sales team serving bookings for other client hotels.
- Monitor and analyze sales promoting new strategies to stay ahead of competition.
- Train mentor and supervise team members fostering growth and consistent service excellence.
- Bachelor's degree or equivalent experience in hospitality tourism or business preferred.
- 1-2 years' experience in sales reservations or hospitality operations.
- Leadership communication and multitasking abilities a must.
- Willingness to work flexible hours.
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