Front Office Services Coordinator

22 hours ago


Vijayawada, Andhra Pradesh, India beBeeHospitality Full time ₹ 9,00,000 - ₹ 12,00,000

Job Opportunity: Front Office Executive

We are seeking a highly skilled and experienced Front Office Executive to join our team. This is an exciting opportunity to provide exceptional customer service and administrative support at the front desk of a serviced apartment.

Key Responsibilities:
  • Manage day-to-day Front Desk duties, check-ins/outs, billing, answer phone calls, emails, and respond to inquiries.
  • Evaluate and rectify any lapses in front office functions in real time.
  • Administer front office functions on a daily basis, ensuring smooth operations.
  • Implement continuous improvement processes to enhance services.
  • Perform additional duties as required, including filling in for absent colleagues during peak workload periods.
  • Maintain accurate records of billing and payments, working closely with the accounts team.
  • Monitor guest services and identify critical guests, VIP arrivals, and other high-priority situations.
  • Respond to day-to-day inquiries from short-term and long-term guests.
  • Demonstrate excellent communication skills, both verbal and written, to draft professional emails, documents, and presentations.
  • Foster a hospitality attitude and demonstrate customer-centricity, effective communication, thorough organization, and supervisory skills.
Requirements:
  • A graduate or postgraduate degree in hotel management or a related field.
  • A minimum of 3-4 years of experience in a similar role at a 4/5-star hotel.


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