
Front Desk Guest Relations Executive
1 day ago
Job Summary:
The Guest Services Manager is the primary point of contact for students, visiting faculty, and guests. This role entails overseeing front desk operations, managing guest relations, addressing student accommodation concerns, and coordinating with internal teams to ensure seamless building operations.
Key Responsibilities:
- Manage front desk operations, handle inquiries, and provide accurate information to visitors.
- Serve as a liaison between students and administration for hostel-related queries.
- Address student complaints regarding facilities and services.
- Coordinate with student welfare/administration teams for resolution of issues.
- Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
- Report property-related issues and ensure timely resolution.
Required Skills & Competencies:
- Excellent communication and interpersonal skills.
- Strong problem-solving ability with a student- and guest-centric approach.
- Ability to multitask and handle pressure situations calmly.
- Proficiency in MS Office (Word, Excel, Outlook).
- Attention to detail with record-keeping and reporting.
Qualification & Experience:
- Graduate in Hospitality, Administration, or related field.
- 2–4 years of experience in front desk, guest relations, or facility management (preferably in an educational institute or hospitality sector).
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